The National Register of Health Service Psychologists (National Register) is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. The National Register will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the National Register’s continuing education program administrator (Director of Clinical Education) in consultation with the members of the continuing education committee.

While the National Register goes to great lengths to assure fair treatment for all participants and anticipate problems, there will be occasional issues that come to the attention of staff and require intervention and/or action on the part of the staff or an officer of the National Register. This procedural description serves as a guideline for handling such grievances.

1. Participants are asked to submit their grievance in written format to the National Register’s Director of Clinical Education via the online contact form below (preferred) or via email.

2. Upon receipt of the grievance, the National Register will do the following:

• If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the Director of Clinical Education will transmit the comments to the speaker, assuring the confidentiality of the grieved individual.
• If the grievance concerns a course offering, its content, level of presentation, or course medium, the Director of Clinical Education will mediate and will be the final arbitrator.
• If the grievance concerns the National Register’s continuing education program in a specific regard, the Director of Clinical Education will mediate and will be the final arbitrator.

3. At the guidance of the Director of Clinical Education, the National Register may take the following actions to address participant grievances. This list is neither exclusive nor binding.

• Attempt to move the participant to another course
• Provide a monetary credit to apply to an alternate course or provide a transfer to an alternate course of equal monetary value
• Provide a partial or full refund of the course fee

The National Register maintains accurate and confidential information regarding its continuing education program, including participant names and information, exam statistics, answer keys, and continuing education grievances. This confidential information is maintained in a secure area and not released for public use.

Please address all grievances to the Director of Clinical Education via the grievance form below: Jason L. Herndon, PhD, MSPH, HSP-P; [email protected]; National Register of Health Service Psychologists | 1200 New York Ave NW, Ste 470 | Washington, DC 20005