I watched an archived webinar but the post-test hasn't unlocked. What can I do?

You must actively watch the full video to be marked as attended and for the post-test to unlock. Here are some viewing tips:

• The video window must be your computer's selected and active window, or that time will not count as viewing.
• If you start the video but minimize the window so that the video is playing but you are only listening, that time does not count as viewing. 
• If you start the video, but cover over the video with another window, that time does not count as viewing.
• If you start the video but select a different tab, that time does not count as viewing.
• If you see a message "You need to continue watching this video to meet the minimum required time" then you have not finished the webinar.
• Double check your browser settings so that you are not blocking cookies and are not taking courses in an incognito/private browing window.

If you followed these guidelines, refresh your browser or log out and log back in to your account.

What is "full attendance" of a live webinar?

Our standard clinical webinars are 1-hr courses. To ensure you are marked as attended, you should join the webinar at the start time if not a few minutes early and you should actively watch the webinar for the entire session. We also offer 3-hr (plus an additional 15-minute break for the live session) and 2-hr webinars, for which the same guidelines apply. If you are not marked as attended for a live session, you will need to watch the entire archived webinar to earn CE.

I can no longer attend a live webinar. Can I watch the archived version for CE?

Yes, our webinars are typically offered live ("Live Webinar" course component for CE) and archived ("Archived Webinar" course component for CE) on the same course page unless otherwise noted on the "course details" tab. You do not need to cancel your registration. 

I registered for a 3-hr archived webinar course. Do I need to watch the full video in one sitting?

No, you do not need to watch an entire archived webinar in one sitting but your video progress will not be saved to resume at the exact time you exit the video. To ensure that you watch the full archived webinar, please note exactly where you pause so that you can resume at the same place to continue watching.

I just attended a live webinar but the post-test will not unlock. What do I do?

If you are on the course page, wait 3-5 minutes and then refresh your browser window to give us time to mark attendance. Those who attended in full will receive an email (check your junk mail); add the email sender to your contacts.

If you have navigated away from the course page, go to "My Courses/Registrations," and then click the title of the course to get back to the course page.

If that still doesn’t work, email [email protected] for assistance.

I'm encountering an error when joining a live webinar. What can I do?

Make sure your desktop or mobile Zoom application is up to date. To do this, "check for updates" in the desktop app or run an update for the app on your mobile device. 

In some situations, your device and/or browser may need to be updated as well.

Please note: As of December 2025, Zoom no longer supports Windows 32-bit. Read more on Zoom's website. You can also review Zoom's system requirements on their website.

How do I refresh my browser?

Each internet browser has the option to "refresh" or "reload" the page. See a few example images here:

Once a course has been completed, you may not take that course in the future for continuing education. 

I failed a post-test twice. Now what?

In order to pass a course and earn a certificate, you must complete the required coursework and pass the post-test. You have two attempts per course—after exhausting those, you are no longer eligible to receive continuing education credit for that particular course. Please note that the National Register does not release answer keys regardless of post-test results. If you have a specific concern about the accuracy of a post-test, you may email [email protected] with the title of the course and the specific question(s) you believe is incorrect so that we may re-review the course components.

I just took a course but my certificate has an old date on it. Why is that?

If you previously took the course, you cannot earn a new certificate. You can check previously earned CEs under "CE Certificates" in your CE account menu.

How can I add external credits to my CE certificates section?

You can upload details about CE credits earned from organizations other than the National Register. You can also specify that you want these details to be included in your downloadable transcript.

Click the "CE Certificates" menu option and then the "add additional credits/experience" button. Required fields have an asterisk (*). Check the "include on downloaded transcript" checkbox if that is your preference.

Required fields: Title (title of the CE course), date earned (should be listed on the certificate), provider (CE organization), number of credits (in numerical format including up to two decimal places), and type of credit (such as CE credit or contact hour for NY). You have the option to upload the certificate file as "proof of completion" and then click the "add" button.

I earned a certificate, but I don’t know how to download it. What steps should I take?

Click "view/print certificate," and at the top of the next page click "Print this page." When prompted to choose a printing destination, select "Save as PDF"

How can I filter my CE certificates?

After navigating to the CE Certificate menu, you can use the filters at the top to select "Filter by date" or "Filter by type." NY certificates are associated with the "credit hour" type.

I would like to provide constructive feedback on the user experience for this site. How can I do so?

See "Feedback on Site Functionality" on the side bar (on computer) or bottom (on mobile) of your screen. You must be logged in to submit feedback. Note: Feedback for individual courses should be provided in the "CE evaluation" for that particular course.

How do I search for a specific course?

If you know certain details about a specific course that interests you, you can use the "search by keyword" to enter all or part of the title, presenter/author name, or other keywords from the description/abstract. If you do not see the course, try different keywords. You can also filter results using the dropdown options or price range. Once you register for a course, you can locate it at any time under "My Courses/Registrations"

How do I know which of my registered/saved courses are completed or not?

Under "My Courses/Registrations" you will see a few filter options. "Filter by status" allows you to filter by courses that are "in progress" versus "completed." You can also hide or unhide courses that you no longer want to see under your courses/registrations.

How can I access accessibility and translation features?

In the upper right corner of your screen is an "Accessibility & Translations" button. Once clicked, you will see an accessibility and translation toolbar appear at the top left of your screen.

Can I print CE exams?

You can highlight the text on the post-test, right click, select "print," and then follow instructions to print the selected text. When you select text and then proceed to print, check the print options to ensure you are only printing the selected text ("selection only").

Why can't I download or print the JHSP articles? 

JHSP articles are available as read-only files for our CE courses. There are options to zoom in and out of the article text, and to change the color theme for visibility. Members who hold the National Register HSP Credential also receive a printed, mailed copy of the Journal of Health Service Psychology; you can complete courses as soon as you receive each issue of JHSP.

What do I need in order to take a course?

To take a course, you'll need a device that is up to date, has reliable internet access, and uses updated mobile/desktop applications and internet browsers. For article-based courses, answers must be entered online to earn credit, whether or not you read the article in print or online. Video- and webinar-based courses are not available for offline viewing; you must be connected to the internet for the entire duration of the presentation in order to receive CE. People with disabilities can contact the National Register directly to request accommodation needed to use the National Register's continuing education program.

Important Pages

Here are some popular page links, which can also be found on the menus and homepage: CE Overview & FAQs (this page) to find quick answers to some common questions; Browse All Courses to see a full list of available courses, which you can filter by product categories or product type; My Courses/Registrations to access course pages with course details, content, post-test, and certificate; CE Certificates to see a list of your earned CEs; Profile where you can select your course category interests.

Also on the homepage is a list of upcoming live webinars.

Course Details

When you browse courses, you can find essential information for each course by clicking “course details.” The full list of courses includes live webinars, archived webinars, and publications—and the courses details section outlines the description and continuing education information for each course.

Course Registration

Either while browsing course options or after clicking into a course page, you can register for a course by clicking the green “register” button. Be sure to log in to see your accurate pricing.

After you have registered for a course, you can get back to the course details at any time by navigating back to “My Courses/Registrations” and clicking on the course title.

Course Completion

For live webinars, navigate to the “Live Webinar” course component and “Join Webinar” at the scheduled time. You must attend the full live webinar to be marked as attended and for the post-test to unlock. If a scheduling conflict comes up for the live webinar, you can access the archived webinar instead.

For archived webinars, navigate to the “Archived Webinar” course component and “Watch Archived Webinar.” You must actively watch the full video to be marked as attended and for the post-test to unlock. 

For article publications, such as for the Journal of Health Service Psychology and Pragmatic Case Studies in Psychotherapy, navigate to the “Article” course component and “Read Article.”

For longer publications in the Advances in Psychotherapy Hogrefe book series, you will first need to purchase the book through Hogrefe’s website by navigating to the “Hogrefe Book” course component and “Purchase Book.”

For all courses, you will have two attempts to pass the post-test to unlock your certificate.

Course Certificates

Once you have successfully completed the course material and passed the post-test, you will have access to the certificate on the course details page. If you need a NY certificate, there is a course component to request the NY certificate.

Once your certificate has been generated, you can access it again at any time under the “CE Certificates” menu item.

Receiving Continuing Education

In order to receive continuing education, you must complete the full course (e.g., watch the full webinar, read the full article) and pass the post-test. Your certificate will be generated once you've completed the required components.

The National Register of Health Service Psychologists is approved by the American Psychological Association to sponsor continuing education for psychologists. The National Register maintains responsibility for this program and its content.

The National Register of Health Service Psychologists is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0010

Licensing boards have specific requirements for the number of CEs and types of CE needed for license renewal. Each licensing board is the primary source of information on these requirements. If you have license renewal questions, please contact your licensing board. We have board websites listed online. You cannot redeem credit for watching a live and archived version of the same webinar course.

Continuing education earned through the National Register meet the standards for acceptable psychology CEs in states, territories, or provinces that require continuing education for renewal of license. Licensing boards have specific requirements for the number of CEs and types of CE needed for license renewal. Each licensing board is the primary source of information on these requirements. If you have license renewal questions, please contact your licensing board.

The National Register has offered CE credits to Registrants for many years and was approved by the American Psychological Association to sponsor continuing education for psychologists on April 1, 2003. The National Register of Health Service Psychologists is approved by the American Psychological Association to sponsor continuing education for psychologists. The National Register maintains responsibility for this program and its content. 

As of January 1, 2021, National Register webinars, video trainings, conference sessions, and article-based exams will count toward New York continuing education credits requirements for contact hours. The National Register of Health Service Psychologists is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0010

Not a psychologist? Contact your state licensing board to find out whether or not they'll accept National Register continuing education credits for your license renewal. 

For access to our continuing education program, you must be a member of the National Register, Practice Academy, or you must register as a paid per-session attendee. National Register members and Practice Academy members have access to many continuing education courses as part of their annual membership fee, and often receive a member discount for premium content. Individual courses may be purchased by non-members. Interested in becoming a member? Join the National Register.

National Register's Continuing Education Program Grievance Procedures

You can read the full content of the National Register’s Continuing Education Program Grievance Procedures (PDF)

Email [email protected] with the details of your CE grievance.

Privacy

• Names and email addresses may be used by National Register and its webinar partner organizations to promote additional resources and webinars. 
• Names and email addresses are maintained in Elevate and Zoom for registration processing and attendance purposes and may be logged to your National Register account.
• Read the National Register's full privacy policy and terms of service.

To receive continuing education, you must complete the full course (e.g., actively watch the full webinar, read the full article) and pass the post-test. Read our Course Overview & FAQ page for details.

The National Register of Health Service Psychologists is approved by the American Psychological Association to sponsor continuing education for psychologists. The National Register maintains responsibility for this program and its content.

The National Register of Health Service Psychologists is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0010

Licensing boards have specific requirements for the number of CEs and types of CE needed for license renewal. Each licensing board is the primary source of information on these requirements. If you have license renewal questions, please contact your licensing board. We have board websites listed online.

Registration name and email address are maintained in Elevate and Zoom for registration processing and attendance purposes and may be logged to your National Register account.